CANCELLATION POLICY

 

Your appointments are very important to the Out Of The Box Eco-Store LLC team (“Eco-Store,” “we,” “us,” or “our”).  They are reserved especially for you.  We understand that sometimes schedule adjustments are necessary.  Therefore, we respectfully request advance notice for cancellations or rescheduling as provided below.

 

Cancellations must be made by calling (425) 753-0932 (and leave a message if it goes to voice mail). Cancellations made by email or text will not be honored.

 

House Calls / Booking / Personal Shopping Experience:

Cancellations made at least 24 hours before a scheduled appointment will be processed without a penalty.

Cancellations made fewer than 24 hours before an appointment will be subject to a cancellation fee of $15. This includes appointments where our service provider is unable to access the property, is turned away, or the customer is unavailable.

If Out Of The Box Eco-Store LLC cancels an appointment with fewer than 24 hours notice, a new appointment will be scheduled without penalty to the client, subject to availability.