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This website is operated by Out Of The Box Eco-Store LLC. Throughout the site, the terms “we”, “us” and “our” refer to Out Of The Box Eco-Store LLC. Out Of The Box Eco-Store LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use”, “Terms of Service” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools which are added to the current store shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our online store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.



Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or delivery/shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party


If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. 


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.




We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Out Of The Box Eco-Store LLC, managers, executives, employees, affiliates, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Read our disclaimer 


You agree to indemnify, defend, and hold harmless Out Of The Box Eco-Store LLC and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

These Terms of Use and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).

Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.


These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of King County, Washington. 


You can review the most current version of the Terms of Use at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.


Questions about the Terms of Use should be sent to us at


Out Of The Box Eco-Store LLC (“Eco-Store,” “we,” “us,” or “our”), respects your privacy and is committed to protecting it. This Privacy Policy describes what personal information is collected through our website and mobile store, how that information is used, to whom it’s disclosed, how it is safeguarded, and the choices you have regarding the collection and use of such information. Unless indicated otherwise, this Privacy Policy applies to personal information collected through our website and mobile store, or otherwise through any interaction you have with us (collectively, “Services”).

Consent To Privacy Policy

By accessing our website to obtain information or Services; by providing solicited or unsolicited personal information to us online, or through our mobile store; by enrolling in one of our product refilling or other programs; by accessing our content on social media sites; or through otherwise using or accessing our Services, you are consenting to our use of such information, subject to applicable laws, and agreeing to the terms of this Privacy Policy.


We receive, collect, and store any information you enter on our website or provide to us in any other way. This includes personal information and automatically-collected information. By “personal information,” we mean any information that can be directly associated with, or used to identify, a specific person. This may include information such as an address, phone number, email address, or fax number; a user name or other online account registration information; and a financial account or credit card number, as well as other information (e.g., transactional information, purchase history, tastes and/or preferences) when coupled with a person’s identifying information). Our Services are not directed to and we do not intend to, or knowingly, collect or solicit personal information online from individuals under the age of 18.


During our interactions with you, we collect personal information that you give us, such as your name, address, and email address, when you register for an online account with us, shop at our website or at our mobile store or participate in other online or offline Services we provide, including signing up for one of our mobile product refilling programs, contact us about a prior purchase, or email, call, or otherwise communicate with us. In addition, using cookies and other tracking software, we automatically collect certain non-personal data about you when you access and use our website, mobile store, or content on social media sites, including the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information; location and device identifiers; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.


We collect personal and non-personal information for the following purposes:

  1. To provide and operate the Services;

  2. To provide you with ongoing customer assistance and technical support;

  3. To be able to contact our visitors and customers with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.



Our company is based in the United States. When we obtain information about you, we may transfer, process, and store such information in the United States and other countries.

Our website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

By using our Services, you consent to the transfer to, and to the processing and storage of your information in, countries outside of your country of residence, which may have different data protection laws than those in the country in which you reside.

The personal information that you provide will be retained by us in accordance with applicable laws. However, we will take reasonable steps to destroy or permanently de-identify personal information it holds if or when it is no longer needed for Eco-Store’s business purposes.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms of Use Agreement, applicable national and state laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text message, and postal mail.


Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.

XSRF-TOKEN - Used for security reasons

Hs - Used for security reasons

SvSession - Used in connection with user login

SSR-cachin - Used to indicate the system from which the site was rendered

_wixCIDX - Used for system monitoring/debugging

_wix_browser_sess - Used for system monitoring/debugging

consent-policy - Used for cookie banner parameters

smSession - Used to identify logged in site members

TS* - Used for security and anti-fraud reasons

BSession - Used for system effectiveness measurement

fedops.logger.sessionId - Used for stability/effectiveness measurement

WixLanguage - Used on multilingual websites to save user language preference

Learn more about cookies – here -

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link:



Our website contains links or references to other websites that we do not control and to which our Privacy Statement does not apply. Please be sure that you read the Privacy Statement of every website you visit. You are solely responsible for your interactions with these websites.


If you object to the collection or processing of your personal information, or if you have provided your consent and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. If you don’t want us to collect or process your data anymore, please contact us at or send mail to us at: 1677 24th Ave NE, Issaquah, WA  98029. The withdrawal of any previously given consent could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see "Why do we collect information") or that you may not be able to make use of the Services offered by Eco-Store.


We reserve the right to modify this privacy policy at any time, so please review this page frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


If you have questions or would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send mail to us at: 1677 24th Ave NE, Issaquah, WA  98029.


The contents of this Out Of The Box Eco-Store LLC (“Eco-Store,” “we,” “us,” or “our”) website (the “Site”), such as text, graphics, images, and other material, are intended for informational, educational, and commercial purposes only and not for the purpose of rendering health, medical, or legal, or other professional advice.


All information provided on or through the Site is made available solely for information purposes and does not constitute a legal contract or other covenant or agreement of any kind between Eco-Store and any person or entity unless otherwise expressly specified.  We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from reliance placed on such materials by you, or any other visitor to the Site, or by anyone who may be informed of its contents.

All products and services provided via the Site, including links, are provided on an "as is" and "as available" basis with no warranty of any kind. To the maximum extent permitted by law, Eco-Store disclaims all representations, warranties and conditions, express or implied, with respect to the Site, the content, and any products or services, including, without limitation, warranties or conditions of merchantable quality, merchantability, durability, fitness for a particular purpose, title, non-infringement, freedom from errors, omissions, computer viruses or other malicious or unauthorized code or programs, and implied warranties or conditions arising from course of dealing or course of performance. In addition, Eco-Store does not represent or warrant that the Site, content, or any products, services or any other information accessible via the Site is secure, accurate, complete or current, or that any particular products or inventory will be available at any particular time.

Eco-Store and its managers, officers, and employees (i) are not liable for any improper or incorrect use of the information on this Site, (ii) assume no responsibility for anyone’s use of or reliance on any such information, (iii) are not liable for any damages (of any type, for any reason, however caused, or under any theory of liability) arising in any way out of the use of this Site, including the use of products purchased through our online store, even if advised of the possibility of that damage.

Changes periodically may be made to the information; no notice is required with respect to any changes.


Customers may refill our products using their own clean, dry containers. Glass containers are recommended; due to the varied combinations of potential ingredients in our products, in particular active ingredients and essential oils, certain plastics may react poorly with our products. Eco-Store assumes no responsibility for the suitability of any container for a customer's particular use, and we are not responsible for any consequential damages arising from a customer's selection and use of containers.


Eco-Store cannot take responsibility for any product once it has been taken out of our dispensers or other containers. We also cannot put any products back into a dispenser from a customer’s container for hygiene reasons. It is the customer’s responsibility to ensure that any containers used for our refillable products are properly labeled and safely stored once they leave our store.


The Site may contain information about natural ingredients, the benefits of natural products and processes, and/or natural therapies that are not evaluated by the United States Food and Drug Administration. The Site also may contain information about the effect of natural products on certain health conditions, such as allergies. The content is designed to help users better understand the options available to them for safe, sustainable household products and environmental responsibility. It is not intended as medical advice for individual conditions or treatment. Users are urged to consult with qualified health care providers for answers to specific questions about how the products we sell may impact their health.


References on this Site to any specific commercial products, process, information, service, manufacturer, or company do not constitute an endorsement or recommendation or by Eco-Store. It is your responsibility to verify and investigate products and ingredients. Please consult your own professional advisor for all advice concerning health, legal, or other matters in connection with our products.


Eco-store does not have any financial interests in specific vendors, suppliers, or products we sell or promote.

In the unlikely event that Eco-store does receive any incentive to review a product or service from a third party, we will disclose this information so that you, the customer, can make an informed decision about purchasing said product or service. 

Eco-store will disclose if any manager, officer, or employee, has ownership or stake in other companies we work with and/or promote (vendors, suppliers, contractors, services). 


Due to the nature of our business, Out Of The Box Eco-Store LLC (“Eco-Store,” “we,” “us,” or “our”) does not accept returns or exchanges.

Refillable items are not eligible for return or exchange, but if you receive something that does not work for you or is not what you expected, please contact us within 10 days by sending an email to and we will use our best efforts to work out a solution.


Your appointments are very important to the Out Of The Box Eco-Store LLC team (“Eco-Store,” “we,” “us,” or “our”).  They are reserved especially for you.  We understand that sometimes schedule adjustments are necessary.  Therefore, we respectfully request advance notice for cancellations or rescheduling as provided below.


Cancellations must be made by calling (425) 753-0932 (and leave a message if it goes to voice mail). Cancellations made by email or text will not be honored.


House Calls / Booking / Personal Shopping Experience:

Cancellations made at least 24 hours before a scheduled appointment will be processed without a penalty.

Cancellations made fewer than 24 hours before an appointment will be subject to a cancellation fee of $15. This includes appointments where our service provider is unable to access the property, is turned away, or the customer is unavailable.

If Out Of The Box Eco-Store LLC cancels an appointment with fewer than 24 hours notice, a new appointment will be scheduled without penalty to the client, subject to availability.

Privacy Policy
Return & Refund


When you purchase a Refill subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries.
Please note that by subscribing to Refill, you agree to a 3-month commitment period, during which you cannot modify or cancel your subscription.

This is because we want to help you create a habit of refilling your home essentials and see the benefits for yourself and the planet.

After the 3-month period, you can cancel your subscription anytime online with no fees.
See our returns policy for more details on returns and refunds.

Shipping Policy


Thank you for shopping at Out Of The Box Eco-store! We strive to provide a seamless and enjoyable shopping experience for our customers. Please review our shipping policy to understand how we process and deliver your orders.


Order Processing Time:

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment authorization.

  • You will receive a confirmation email with tracking information once your order has been shipped.


Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination.

  • Free shipping is available for orders over $100.


Shipping Methods:

We offer the following shipping methods:

  • UPS Ground: 1-2 business days

  • USPS Ground advantage: 2-3 business days

  • USPS Priority Mail: 1-2 business days


International Shipping:

  • We currently do/don't offer international shipping.



  • Out Of The Box Eco-store is committed to sustainability. We strive to minimize our environmental impact by using eco-friendly packaging materials and always honor our commitment to green practices.


Lost or Stolen Packages:

  • Out Of The Box Eco-store is not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.


Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email. Use this number to track the status of your shipment.


Shipping Restrictions:

  • Some products may have shipping restrictions.

  • Liquid Refills are not shippable.

  • Please review the product description for any special shipping considerations.


Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address or delivery issues, we will contact you to arrange re-shipment. Additional shipping charges may apply.


Contact Information:


Changes to This Policy:

  • We reserve the right to update our shipping policy at any time. Changes will be effective immediately upon posting on our website.


By placing an order with Out Of The Box Eco-store, you agree to the terms outlined in this shipping policy.

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